Support

We're happy to help. Email support@rafiqly.com and we'll reply as soon as we can, usually within 2 business days.

Connecting the phone app to your display

1. Make sure your phone and the Rafiqly display are on the same home Wi-Fi.
2. On the display, open Settings → Profiles & Controls → Phones & devices and choose Add a phone. A pairing code appears.
3. In the phone app, tap Connect to your Rafiqly, then Scan the code on the display.

The phone and the display talk directly to each other over your home Wi-Fi. If they don't connect, check both are on the same network and that the display is awake.

Prayer times look wrong

Check your city in Settings → General → Location, weather & time, then the method and Asr time in Settings → Prayer & Islamic → Prayer calculation. You can also adjust each prayer by a few minutes to match your masjid.

Wi-Fi

Change or add a network in Settings → Device & Wi-Fi. Prayer times and the Adhan keep working without internet.

Updates

The display updates itself over Wi-Fi, never while the Adhan or the Qur'an is playing. To check now: Settings → Help & About → About Rafiqly → Check now. Update the phone app from the App Store or Google Play.

Starting over

Settings → Help & About → About Rafiqly → Erase and start over deletes everything on the display (family, calendar, lists, photos, settings and saved Wi-Fi), and setup starts again. This cannot be undone.

Removing the phone app

Uninstall the app from your phone. To also remove it from the display, open Settings → Profiles & Controls → Phones & devices and remove the phone.

Contact

Email support@rafiqly.com. Please tell us which device you use and what you see on the screen.